Return Policy

Return Policy

At https://rssr.shop, we understand that shopping for lingerie online can be tricky. That's why we want to ensure that your shopping experience is as enjoyable as possible. If you are not completely satisfied with your purchase, you can return it under the conditions outlined below.

1. Return Conditions

You may return items within 30 days of receiving your order. To qualify for a return, the following criteria must be met:

  • Items must be in their original condition: unworn, unwashed, and undamaged.
  • All original tags and packaging should be included.
  • Due to hygiene reasons, items like bras and panties that show signs of wear cannot be returned.

2. How to Return an Item

To return an item, please follow these steps:

  1. Request Return Authorization: Contact our customer service team at [email protected] or call us at +1(260) 357-3046   to obtain a Return Authorization (RA) number.
  2. Prepare Your Return Package: Place the items in their original packaging along with a copy of your invoice and the RA number.
  3. Send the Package: Ship the return to the address provided by our customer service representative. You will be responsible for the shipping costs for returns unless the item is defective or the wrong item was sent. We recommend using a tracked shipping service.

3. Refund Processing

Once we receive your returned item, we will inspect it. If everything is in order, your refund will be processed within 7 to 10 business days. The refund will be issued back to the original payment method used when placing the order.

4. Non-Returnable Items

For hygiene and health reasons, the following items are non-returnable:

  • Any lingerie items that have been worn or removed from their original packaging.
  • Items marked as "final sale" or discounted items.

5. Exchanges

If you need a different size or color, you can exchange items by returning the original item as described above. Once the return is processed, you can place a new order for the item you want.

6. Contact Information

If you have any questions regarding your return or our Return Policy, please reach out to us:
Email: [email protected]
Phone: +1(260) 357-3046  

Thank you for choosing [Your Store Name]! We appreciate your business and look forward to serving you again soon.