FAQ

1. Can I exchange items purchased from your store?
Yes, we offer exchanges on all eligible items within 30 days of purchase. Simply contact our customer service team to initiate the exchange process. Please ensure that items are unworn and in their original packaging.

2. How discreet is your packaging?
We prioritize your privacy. All orders are shipped in plain packaging with no indication of the contents, ensuring discretion during delivery.

3. Are your products true to size?
We strive to provide accurate sizing, but fit can vary by style. Please refer to our size guide on the product page for specific item measurements. If you're between sizes, we recommend sizing up for comfort.

4. Do you have a loyalty program?
Yes! We value our customers and offer a loyalty program where you can earn points for every purchase. Sign up on our website to start earning rewards that can be redeemed for discounts!

5. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. Check our payment policy for more details.

6. How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Generally, domestic orders arrive within 3-7 business days, while international orders may take longer. Please see our shipping policy for estimated delivery times.

7. I forgot my password. How can I reset it?
No worries! Simply click on the “Forgot Password” link on the login page, enter your email address, and follow the instructions sent to your inbox to reset your password.

8. Do you offer size customizations?
Currently, we do not offer custom sizes on our products. However, we have a wide range of sizes available to accommodate different body types. Please check our size chart for options.